Improving care by improving communication

by Burl Stamp

Leadership Development

manager and leader development

Through a robust portfolio of leader tools and approaches, we help managers achieve better team engagement and sustain performance improvement.

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Team Development

healthcare team development

For caregivers, we offer a comprehensive curriculum focused on building competencies and practices that improve communication with patients and colleagues.

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Change Management

performance improvement

Our experienced consultants work with your team to identify meaningful operational and strategic improvements, then embed best leader practices to sustain results.

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OUR BLOG
HOW WE HELP YOUR ORGANIZATION

Our robust tools, curriculum, strategies and insights help transform your patient and employee engagement efforts.

A comprehensive curriculum focused on building competencies and practices that improve performance through better communication with patients and colleagues

my team logo

A robust portfolio of mobile leader tools and approaches that sustain performance improvement through more effective manager coaching, goal-setting, mentoring and accountability

Fresh, usable ideas from our LeaderBriefing white papers and the book The Healing Art of Communication that help your team think differently about patient and team engagement

DOWNLOAD OUR LATEST LEADERBRIEFING:

A Smarter Approach to S.M.A.R.T. Goals

OUR APPROACH

Our collaborative approach includes four phases that will engage senior executives, middle management and frontline staff in efforts to improve individual and collective performance and communication practices.

PHASE 1:
phase 1 assessment

Assessment

Our Patient & Staff Engagement Snapshot identifies the “why” behind the numbers, illuminating the most essential improvement opportunities.

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PHASE 2:
phase two collaborative design

Collaborative Design

Grounded in our field-tested, evidence-based approaches, we collaboratively craft an individualized plan that aligns with your culture and specific opportunities.

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PHASE 3:
phase 3 implementation

Implementation

Organization-wide training and improvement strategies provide a springboard for short-term changes in practice and superior long-term results.

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PHASE 4:
phase 4 sustaining results

Sustaining Results

We partner with your team to embed new leadership practices that support a high-performance culture and continued improvement.

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WE HAVE A SIMPLE MISSION

Improve patient care by improving communication.

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