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After working at all levels in health care organizations for over 25 years, I’ve had the pleasure and privilege of working alongside literally thousands of dedicated professionals who have made caring for others the focus of their lives’ work. Through their insights and experiences, I’ve come to appreciate what is right in health care today … and what still can be much better.
It is easy to find individual processes that can incrementally improve patient care: a new care path for a common diagnosis, a better method for medication administration, a new way to electronically access test results. But in my work with frontline professionals, I’ve discovered that all of these tactical improvements pale in comparison to the need to improve some of the most seemingly basic – but critically important – personal skills: the ability to connect and communicate effectively with other human beings.
My work in health care showed me at an intellectual level that communication can be better. But it was my personal experience with a family member in a hospital’s care that convinced me at an emotional level that communication must be better. At Stamp & Chase, our sincere belief is that improved communication can make the experience in health care better for everyone – patients, families … and the dedicated professionals who have devoted their lives to taking care of them.
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