We help
health Everyone talks about what a
difference better communication could make in health care. But
achieving real, lasting changes in the way each health care professional
communicates with patients, families and other members of the care
team is tough.
Through Caremunication, our comprehensive program for front-line staff communication improvement, and our other targeted approaches, we help your team achieve the patient satisfaction, patient safety, staff engagement and physician satisfaction goals that lead to clinical, operational and financial success. READ MORE > |
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News and Notes
"Building the Brand" is the article written by Burl Stamp that appears in the summer issue of Healthcare Strategy Alert! from the Forum for Healthcare Strategists. The article profiles the success of Progress West HealthCare Center, a new facility developed by BJC HealthCare in the rapidly growing western suburbs of metropolitan St. Louis. CAREmunication was an important component of Progress West's comprehensive plan to redefine the way health care services would be delivered in the new hospital.
At the annual meeting of the Society for Healthcare Strategy & Market Development, Burl Stamp will present "Breakthrough Communication Strategies to Keep Employees Engaged through the Downturn." The conference will be held in Orlando, FL, September 3 - October 3, 2009. (Learn more at www.shsmd.org/shsmd/conference/index.html ) Nan Wang, an MBA student from the Olin School of Business at Washington University joined Stamp & Chase this summer as a marketing intern. |
ResourcesThe Healing Art Of Communication - Order the book now and the shipping is free: |
 A monthly column featuring insights and ideas on the most challenging communication issues facing health care professionals -
Whether you are a senior executive, middle manager or frontline staff member, health care seems to get more complicated every day. Endless regulations, increasing financial challenges, pressures to guarantee quality and safety. And now, the uncertainty of health care reform. But while the issues become increasingly complex, the communication frontline health care professionals need most from managers arguably becomes more straightforward, focused and - perhaps counter intuitively - basic as times get more complicated. |
has
been recognized by health care professionals as a valuable resource
for front-line associates and managers alike. Lynne Cunningham,
a Studer Group coach, says, “The Healing Art of Communication by
Burl Stamp is outstanding and I highly recommend it. Stamp
incorporates the concepts Studer Group talks about in AIDET, Critical
Communications and SBAR in a succinct, easy-to-read book." Stamp & Chase, Inc. 231 S. Bemiston Ave. Avenue Ste. 800 St. Louis, MO 63105 314.241.3434
front-line staff communication | leadership communication | physician communication | patient experience profile | complementary consulting
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