Again and again, we hear from health care professionals that they are skeptical of one more “program of the week” that will soon be forgotten. Caremunication® and our related services takes a different, long-range view of the communication change process. Introductory training for managers and front-line employees combines theory with tactical skill-building to provide a solid foundation for continuing communication improvement. Then, ongoing support components offer vital reference, reinforcement and reminders of the specific skills necessary to communicate effectively and compassionately.

Traditional training programs work best for teaching technical skills or introducing new procedures that will be implemented in a straight-forward, consistent way.  Changing the communication culture in an organization, on the other hand, requires a sustained approach that relies on continual evaluation, coaching and reinforcement.

Teaching new communication skills and practices is only the first step in a journey to achieving an exceptional communication culture within a health care organization.  Caremunication®  follows an approach described by the acronym “LEAPPP” to achieve breakthrough change in communication behaviors:

Learn new skills and practices that will improve communication effectiveness,
Employ these new skills in a variety of situations,
Appraise how well and consistently the skills are being employed, and then create,
Positive Peer Pressure that makes using superior communication skills essential for success in an organization’s culture.