Virtually all health care institutions religiously track patient satisfaction scores through standardized surveys.  But do you really understand the concerns and feelings behind those numbers?  And more importantly, do you understand the critical factors within your organization that must change in a consistent, sustainable way to improve the patient experience?

Stamp & Chase’s focused organizational assessment looks at your institution’s strengths and weaknesses through the eyes of your most important customers:  patients and families, employees and physicians. Like all of the work we do, our approach is collaborative and helps your team uncover, understand and cooperatively craft new methods of providing care that will go beyond traditional satisfaction measures to achieve higher loyalty and increase patients’ “willingness to recommend”.

In cooperation with staff at all levels of your organization, Stamp & Chase follows a structured approach that leverages what you already know are your strengths and weaknesses, providing new insights that will lead to greater success.  The process includes the following elements: