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improves care by improving communication
for a major teaching hospital in the Midwest
A number of factors strained internal communication during the last decade for the hospital,
including a merger into a large health system and two union organizing campaigns.
Hospital leadership piloted the Caremunication program
in fall 2004 to enhance staff communication with both external and internal constituencies. Managers and front line staff
who participated in the program gave Caremunication high marks across the board. On a scale of one to five, managers
rated the program at 5.0 overall, while the average score from front-line staff was 4.7.
Specifically, participants cited:
- Applicability and usefulness of the C.A.R.E. model, which provides the foundation for much of the program's content
- Strength of role play exercises and the interactive nature of the program
- Techniques to handle difficult conversations more effectively
"I have already improved my communication abilities because of this class. I am more aware of what
I am saying and how it is perceived by others."
-- Front-line clinical staff
"The Caremunication program was very beneficial to me personally and professionally. No matter how many times I am required to have a difficult conversation, it never gets easier. Great program!"
-- Manager
Visit www.caremunication.com for more information.
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