Is there another industry where communication is any more complex – and critically important – than health care?  That’s why Stamp & Chase takes a much different, more respectful approach to communication improvement in health care than many other customer service programs.

1. We treat health care professionals like professionals, with advice and techniques that are respectful and authentic.

2. We approach communication improvement holistically, helping staff understand how better communication affects customer satisfaction - especially H-CAHPS scores - patient safety and the work environment.

3. Caremunication has been developed by and for health care professionals, using the best time-tested approaches to interpersonal and written communication improvement.

4. We focus on front-line staff competencies and behaviors in diverse situations involving patients, families, physicians and colleagues.

5. Caremunication provides front-line managers with the tools they need to continually shape a positive communication culture through organization-wide and individual interventions.

6. We emphasize the “how” – not just the “what” – of effective communication, with a specific focus on the importance of active listening in achieving  real understanding and  connecting with others.

7. We offer a comprehensive, turnkey, cost-effective approach to ramping up improvement initiatives organization-wide, but is flexible enough to meet the specific needs and priorities of each institution and individual.

8. We sustain improvement in communication practices through ongoing awareness and skill-building support.

9. We complement other organizational initiatives in customer service, employee satisfaction and/or patient safety.

10. Caremunication is an investment in each employee’s professional and personal success.